253 HVACR Techs Privacy Policy

Depending on your interaction with us, we collect:

• Contact details: Name, email address, telephone number, and billing or service address.
• Service details: Equipment type, model and serial numbers, reported problems, appointment preferences, estimates, inspection findings, and service history.
• Job documentation: Equipment photographs and access information needed to perform work.
• Transaction information: Invoices, payment status, and billing information.
• Communications: Messages, chatbot submissions, service inquiries, feedback, and communication preferences, including consent and opt-out records.
• Website information: Device and browser information, IP address, pages visited, referral sources, and website interactions collected through our website and analytics tools.

Providing some information is necessary for us to respond to requests or deliver services. Please do not submit Social Security numbers, passwords, or full payment-card details through general contact forms, Ask Relay, email, or text messages.

We use information to prepare estimates, schedule appointments, diagnose equipment issues, perform and document work, administer maintenance plans, manage invoices, process payments, and support warranty inquiries.

We also use information to respond to questions, improve our website and services, request feedback, prevent misuse, resolve disputes, and meet legal obligations. We send promotional communications with consent when required. Consent to promotional messages is not a condition of purchasing services.

We maintain customer and service records in spreadsheets and use Stripe and Square to process payments. Information necessary for a transaction is provided to the applicable payment processor. Its handling of payment information is also governed by its own privacy policy.

Google Analytics: We use Google Analytics to understand website traffic and visitor interactions and improve our website. Google receives technical and usage information through this service, which may include page URLs, browser information, and IP addresses. Learn more at How Google uses information from sites that use its services.

Our website and its providers may use cookies and similar technologies for analytics, essential features, and security. You can manage cookies through your browser. Blocking cookies may affect some features. You can also use the Google Analytics opt-out browser add-on in supported browsers. We honor legally required privacy choices, including applicable browser opt-out signals.

Ask Relay: Our AI-powered chatbot helps answer inquiries and assist with service requests. Information you enter may be processed by the technology providers supporting the chatbot and used by us to respond to your request. Avoid entering sensitive personal or financial information. You may contact us directly instead of using the chatbot.

Online booking: Our booking tools collect contact information, service details, and appointment preferences to arrange and manage appointments. The providers supporting these tools process information needed to operate them.

We disclose relevant information as needed to:

• Providers supporting website hosting, analytics, chatbot functions, booking, communications, record storage, accounting, and payments.
• Authorized technicians, subcontractors, suppliers, or manufacturers assisting with your service or warranty.
• Authorities or other parties when necessary to comply with law, respond to lawful requests, resolve disputes, prevent fraud, or protect people and property.
• Parties involved in a sale, merger, or business transfer, subject to applicable law and appropriate protections.
• Other recipients you request or authorize.

We do not sell or rent customer personal information.

Mobile numbers, text-message consent records, and messaging preferences are not shared with third parties or affiliates for their own marketing or promotional purposes. They may be disclosed to providers supporting message delivery or when legally required. This restriction applies to the general disclosure categories above.

With your consent where required, we send appointment confirmations, arrival updates, service follow-ups, maintenance reminders, and promotional messages. Promotional texts require separate consent where applicable. Message frequency varies. Message and data rates may apply.

Reply STOP to unsubscribe from texts or HELP for assistance. You may also contact us directly to withdraw consent or request help. We honor other reasonable requests to stop messages and may send one nonpromotional confirmation of your opt-out.

To stop marketing emails, use the unsubscribe link or contact us. Necessary nonmarketing emails about active services, invoices, or privacy requests may continue. This policy does not itself enroll you in messaging or constitute marketing consent.

We document equipment condition and completed work for service records. We obtain permission before using identifiable customer images, testimonials, or property photos in marketing. We avoid capturing unrelated personal belongings or sensitive information.

We retain information for as long as reasonably needed to provide services, maintain business records, support warranties, comply with legal obligations, and resolve disputes. Retention periods vary based on the record and its purpose. Consent and opt-out records may be retained to respect communication preferences.

When information is no longer needed, we take reasonable steps to delete, deidentify, or securely dispose of it.

We use reasonable safeguards appropriate to the information we handle. No electronic system, storage method, or communication channel can guarantee complete security.

Contact us to request access to, correction of, or deletion of personal information, or to change communication preferences. Legal rights depend on applicable law. We may verify your identity and retain information needed for legal obligations or other permitted purposes. We will explain any applicable limits when responding.

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can investigate and take appropriate action.

Independent websites and services have their own privacy practices. Review their policies before providing information directly to them.

We may update this policy as our services and practices change. We will post the revised policy and update the “Last updated” date. We will provide additional notice or obtain consent when required by law.

253 HVACR Techs
Email: 253dispatch@gmail.com
Phone: 206-482-4644
Website: 253hvac.com
Location: Lakewood, Washington